At Celebros, we are committed to ensuring our customers’ success and total satisfaction. To this end, our Customer Support team provides complete coverage for all Celebros products. Our highly qualified support engineers work with the Qwiser™ Salesperson solution on a regular basis and receive special training on all pertinent support issues. Our Customer Support team includes engineers at the Tier I level, providing first level system support, as well as Tier II engineers who address R&D level issues.

Take a moment. We know that when you are faced with a support issue, you want it solved ASAP. Before you contact us, though, take a moment to gather all the information required to let us know the:

• Precise description of the problem
• Sequence of events leading to problem so that we can replicate the issue in our
   support lab
• Perceived severity – low, medium, high, or immediate

Providing the Customer Support team with this information makes it possible for them to quickly get a clear picture of the issue and handle your problem with utmost efficiency and speed.

Celebros Customer Support can be contacted via email or by calling one of our hotline numbers.

E-mail support, support@celebros.com, is monitored 24 hours a day and for most support issues, it is recommended that contact be made in this way. Both Celebros and our customers have found this to be the most efficient method for capturing the required information accurately and handling routine, non-emergency matters Reach Customer Support.

Celebros Customer Support is committed to Overall Customer Success and Satisfaction, providing the best possible support to satisfy our customers, helping them optimize the business value of information technology.

We greatly value customer input and reaction regarding the services offered on the Customer Support website and we encourage you to submit your feedback and contact us with suggestions for improvements and changes, as well as general comments.