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Qwiser Salesperson
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Qwiser Salesperson
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Solutions for shops with annual revenue of:
 

 

 


Frequently Asked Questions about Qwiser™ Salesperson

 

1. Why do I need to invest in an outsourced search solution?
 2. What does the Qwiser Salesperson solution include?
3. What kinds of benefits will my shop see from Qwiser search?
4. You say Qwiser is easy to integrate, please specify.
5. What changes to my site structure or database are needed for integration?
6. How much technical knowledge is needed for integration from my end?
7. How many man-hours are needed from my side for integration?
 8. Once I decide to go forward with Qwiser, how long will it take to go live?
 9. What does it cost to implement Qwiser Salesperson?
10. What other modules and services does Celebros have to offer?
11. How is Qwiser supported?

1. Why do I need to invest in an outsourced search solution?

Today, investment in an onsite search solution is a strategic business decision. An online shop’s search solution should act like its salesperson. Unfortunately, much of the time, standard solutions do not successfully locate what shoppers want and therefore, rather than selling the shop’s products, they end up causing shoppers to leave the site in frustration, leading to lost sales.

Celebros’s Qwiser Salesperson™ solution was created especially for selling in online shops - knowing that as an online retailer, you always have your eye on the bottom line. As such, it does much more than simply locating the item the shopper entered in the search box. Qwiser uses every contact with the shopper as an opportunity to make a sale; it creates a rewarding shopping experience, shoppers find what they’re looking for and take the next step – purchase.
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2. What does the Qwiser Salesperson solution include?

Qwiser Salesperson is a comprehensive solution that includes front-end search and navigation, a merchandising component for merchandisers, a search Analytics and reporting tool, and machine-learning component to automatically improve search and merchandising quality. Other modules that work in tandem with Qwiser Salesperson are also available.
 
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3. What kinds of benefits will my shop see from Qwiser search?

Qwiser has been proven to raise conversion rates, average order sizes and sales for online shops. These parameters are tangible and can be measured; they result from the improved search and navigation in the shop as well as from the machine learning (ML) feature unique to Qwiser. ML enables search to learn from your shoppers and use that information to automatically deliver more pointedly relevant results. An intangible benefit is customer satisfaction that arises from ease of use. Qwiser Salesperson is intuitive and delivers the relevant results quickly, leading shoppers to have a rewarding experience.
 
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4. You say Qwiser is easy to integrate, please specify.

Most of our customers choose to have Qwiser Salesperson fully hosted (in a ‘Software as a Service’ format) and in this case, all Celebros needs is a copy of your database. Our Professional Services and Integration teams take care of virtually all the rest including minor changes to your UI needed to accommodate your new search solution.
 
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5. What changes to my site structure or database are needed for integration?

Qwiser is compatible with any platform and environment, so there is no need to make any changes to your structure or database. Also, Qwiser does not manipulate your original catalogue DB but a copied version.
 
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6. How much technical knowledge is needed for integration from my end?

The amount of technical knowledge needed is minimal. We only need a copy of your database in a particular format transferred to us. We can also supply different UI templates that you can choose from so that your work is minimal.
 
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7. How many man-hours are needed from my side for integration?

Only about 2 hours of technical personnel’s time is needed for integration.
 
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8. Once I decide to go forward with Qwiser, how long will it take to go live?

While it depends on the complexity and size of your product catalogue, between 2 to 4 weeks from the moment your catalogue data is received is a realistic estimate for going live.
 
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9. What does it cost to implement Qwiser Salesperson?

Qwiser integration is carried out free of charge. Thereafter, Celebros licences Qwiser Salesperson on a monthly basis. The monthly fee is dependent upon the amount of traffic to your site, the size of your product catalogue and the frequency of catalogue updates.
 
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10. What other modules and services does Celebros have to offer?

Qwiser Salesperson customers can hook up to Sales Analytics which produces reports with data on purchases in addition to the search analytics that is included with the solution.

Also available for Qwiser customers:
Traffic Builder: ensures top placement of your products in external search engines such as Google, Yahoo and MSN; increases the number of qualified shoppers arriving to your shop.

Gift Finder: helps busy shoppers find the perfect gift – or the module can be adapted to help your site’s shoppers quickly find the item they want from any number of categories you specify, such as cameras, prom dresses or cookware.

Managed Services: shops are given a dedicated account manager to keep your search always optimised, making changes called for by the demands of your inventory, business and merchandising goals, shopper requests, season, or what have you.
 
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11. How is Qwiser supported?

24x7 support is only a phone call away in case of problems. For the majority of sites that have implemented the solution as a service, hardware support issues are non-existent to rare as servers are continuously monitored.

Should software issues arise, Celebros support is always available and quickly handles all calls, prioritising them by degree of severity.
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